個人情報の取り扱いについて

1.Purpose of Use of Personal Information

We will use personal information within the scope necessary to achieve the following business and purposes, based on the Act on the Protection of Personal Information (hereinafter referred to as the "Act").

 (1) Personal Information Regarding Customers:

 1.For shipping of products, after-sales service, and communication purposes.
 2.Providing information about our company and designated companies, new products, and services, outbound for product information, credit management for transactions, collection management, debt management, and other sales activities related to lifestyle proposals.
 3.Creating statistical data for marketing and sales promotion, and product planning
   (individuals cannot be identified).
4.Web marketing of other companies selected by us; CRM and CEM (customer's personal information
  will not be provided to other companies).

 (2) Personal Information Regarding Inquiries from Customers:
 1.Personal information received from other businesses or individuals for handling inquiries related
  to support for products or services.

 2.In cases where all or part of the processing of personal information (order receipt, shipping,     administrative processing, system management, etc.) is entrusted by other businesses or individuals,
 for the appropriate and smooth execution of the entrusted business.

(3) Personal Information Regarding Other Businesses and Employees:

 1.Various communications necessary for business (including sending greeting cards), negotiations, contract fulfillment, and fulfillment requests.
 2.Management of business partner information and payment/revenue processing.
For the performance of various procedures prescribed by the "Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures."
3.For exercising rights and performing duties based on laws, providing various benefits to shareholders, and managing shareholders' data.

 

(4) Personal Information Regarding Shareholders:
1.For exercising rights and performing duties based on laws.
2.Providing various benefits to shareholders regarding their status as shareholders.
3.For shareholder management based on laws (such as creating shareholder data).

 (5) Personal Information Regarding Job Applicants:

 1.Contacting job applicants (including internships) with recruitment information, providing information, and conducting recruitment selection.
 2.For the management of recruitment operations at our company.
 3.Understanding the recruitment environment, conducting investigations such as verification of our recruitment activities, and utilizing them as analysis materials.

(6) Personal Information Regarding Employees:
For the management of employee employment.

※ Additionally, we may record the content of telephone conversations from customers to improve the quality of internal telephone responses and accurately understand inquiries.

 

 2.Provision of Personal Information to Third Parties:
Except in the following cases, we will not provide your personal information to third parties:

(1) When the customer has given consent.

(2) When sharing personal information with related group companies within the scope of the purpose of use (※).

(3) When it is deemed necessary to provide information based on laws.

  

3.Entrustment of Handling Personal Information to Third Parties:

Except in the following cases, we will not entrust your personal information to third parties:

We may entrust your information to business outsourcing companies with whom we have entered into confidentiality agreements regarding personal information, within the scope necessary to achieve the purposes explicitly stated to customers. (For example, business outsourcing companies may include transportation companies for delivering products, credit card companies if you choose credit card payment, companies for inserting direct mail, and collection agencies in case of unpaid product fees.)

 4.Procedures for Disclosure, Correction, etc.:

We accept requests for disclosure, notification of the purpose of use, correction if the content of the personal information held by us is factually incorrect, suspension of use, and suspension of third-party provision (hereinafter referred to as "disclosure, etc.") based on the law, from the individuals themselves.

Handling of Personal Information and Inquiries or Complaints:

For inquiries or complaints regarding the handling of personal information by our company, please contact the complaint and consultation desk below.

 

【Contact for Privacy Policy Inquiries】

THOUREL JAPAN CO.,LTD 
Email: info@vie-de-chateau.net
TEL: 045-585-6127
Website: www.vie-de-chateau.net
 Address: 662-8-402 Motomiya 1-chome, Tsurumi-ku,Yokohama-shi, Kanagawa, 2300004, Japan
Responsible Manager: Representative Director Harumi THOUREL